AGWater Softener

Returns and refunds

Every AG Water Softener comes with a 60-day money-back guarantee, counted from the day your order is delivered. Use it and test your water with a hardness strip. If it's not for you, send it back for a full refund of the purchase price.

How a return works

  1. Email support@agsoftener.com with your order number and a photo of the unit and its parts.
  2. We reply with the return address. You ship it back with any carrier and send us the tracking number. Return shipping is at your cost.
  3. When the return arrives and is checked in, we refund the purchase price to your original payment method. Refunds show within 5 to 10 business days. We'll email you when it's processed.

What we need back

The softener body and all included parts. That means the hose, wrench, mounting hardware, and the brine tank with its pump. Normal use is expected; that's the point of the guarantee. Missing parts and damage beyond normal use are deducted from the refund at replacement cost. A unit that comes back unusable is not refundable.

You don't need the original box if you have another way to pack it safely. Damage from loose packing is the sender's responsibility.

Damaged or defective on arrival

Email photos to support@agsoftener.com within 14 days of delivery. We'll replace the unit or refund it, your choice, and we cover the return shipping in that case.

What isn't refunded

  • Return shipping on a change-of-mind return
  • The express shipping charge, if you chose it at checkout
  • Opened spare cartridges and opened Spares Kits, since resin and consumables can't be resold
  • Returns that arrive after the 60-day window

Warranty

Beyond the 60-day guarantee, every AG Water Softener is covered for 12 months from delivery against defects in materials and workmanship. If a part fails under normal use in that time, email support@agsoftener.com with photos and your order number and we'll ship a replacement part or unit at no cost.

The warranty doesn't cover damage from installation outside the setup guide, freezing, water above 80 °C, skipped recharges, modifications, or use with anything other than the shower supply. Replacement is the remedy. The warranty doesn't cover labor or consequential costs such as water damage.

Questions before you buy, or anything unclear here: support@agsoftener.com.